1. No reaction and low battery of the digital lock, please change the battery.
2. If the door could not be opened smoothly, please pay attention if there are any stuffs are over the shelves and double check if the bottom bolts hole gets stuck.

       3.If the safe could not be opened, please check if the key is opened position.

1. Contact with COMFO sales.
2. Comfo safe provides you the transparent service assurance.

1. Please contact with your sales and fill in the decode application.
2. Please make sure the information you are filling in is the same with the personal information on purchasing order, and then we will handle the decode for you
3. Comfo technician will open the safe at your home which the whole procedure will not be over 3 days.              COMFO safe has the most sales stores and the most professional service groups. Customers purchase COMFO safe will have 3 years warranty.

Customers could refer to below link video to reset the password.

 https://youtu.be/AI7QS8me7nU

If the digital lock panel shows open ,but could not be opened, there are the below situations.
1. Discharged.

IT80: please use NO. 3 Energizer Alkaline battery.

Below is instruction video link

       https://www.youtube.com/watch?v=bFmW1Gz3V6A&list=PLOUk1kUHZVM6e3Y9ClJTyI2Z00y-6AP

       GU S002: please use NO. 4 Energizer Alkaline battery.

Below is instruction video link

      https://www.youtube.com/watch?v=yigeIhq53tc&list=PLOUk1kUHZVM6e3Y9ClJTyI2Z00y-6APGU&index=6
 

2. Key catches

Please double check if the key catches, please contact with COMFO safe, if you still could not open the safe
3. What could we do if the safe power is cut automatically?

If press the wrong password form few times, the safe power will be cut automatically; therefore, please wait for around 5 minutes and then the safe password could be pressed again. Digital lock power will be cut for 5 minutes automatically if press the wrong password for 3 times.

If the digital lock panel shows Erro, it might need the password to decode, please contact with COMFO to solve this problem.

If there is battery leakage, please clean the battery case and contact with COMFO, we will handle for you.