1. Customers who purchase COMFO Safe have safe removal service.
2. Customers who enquiry to remove the safe, please informs us the size, weight of the safe, position, and floor information.

Customers who purchase COMFO safe have below maintenance service.

1. Oiling mechanism and accessories maintenance service
2. Clean and wax the safe regularly.

1. Digital lock panel shows Erro/Open and the safe could not be opened, it might need the decode to open, please contact with us to solve this problem.
2. If the digital lock is broken, please change the digital lock panel and lock.

1. customers who purchase comfo safe, the technician will teach you how to use the lock and provide you lock instruction manual.
2. Sales will provide you the digital instruction manual.
3. There are various instruction videos on COMFO safe official youtube channel

Below is the link
combination lock----https://www.youtube.com/watch?v=BoBFzQ2cAMg
IT-80 digital lock----https://www.youtube.com/watch?v=bFmW1Gz3V6A
S002 fingerprint lock----https://www.youtube.com/watch?v=yigeIhq53tc&t=16s

1. Customer who forgets the password could apply for decoding—please inform us the safe model. Serial number and digital lock serial number
2. Customer who loss the keys could apply for the keys, please inform us the safe model, serial numbe rand key number.

When the safe could not be opened normally, the digital lock is broken totally and forget the combination lock password, we will arrange our technician to destroy and open the safe.

Customer could apply for leather renewal if the leather is broken, please contact with the sales and inform us where you would like to renew the leather and then the sales will provide the quotation.